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March 12, 2019 @ 9:00 am – 4:00 pm
Frome Town Hall
Christchurch St W
Frome BA11
How to deal with tricky customers @ Frome Town Hall | England | United Kingdom

This training is part of a range of support, advice and guidance that are being offered to community organisations, social enterprises and charities by Frome Town Council which has created a bespoke training programme for volunteers, trustees and paid staff working in community organisations, charities and social enterprises in Frome. All sessions will be held at Frome Town Hall.

Learn how to:
*Explain the importance of the customer
* Engage with customers by email, phone and face to face
* Represent their organisation in a professional manner
* Welcome the public to events and host a successful event
* Interact with customers using positive behaviours
* Manage challenging situations with confidence
* Keep safe and manage risk